please touch museum

THE HORRIBLE FLUKE BALOON ACCIDENT KEPT MORE THAN 2000 VISITORS IN DARKNESS FOR MORE THAN TWO HOURS.

IS IT A REAL ACCIDENT OR MIS MANAGEMENT..

A fluke balloon accident plunged more than 2,000 museum visitors into the dark for more than an hour yesterday.The blackout especially affected patrons of the Please Touch Museum, where the lights went out around 2 p.m.“We were able to restore service at 3:10,” said PECO spokeswoman Cathy Engel.According to the electric company, a metallic mylar balloon became entangled in power lines, causing thousands in the Fairmount Park neighborhood to be without electricity.
“It’s a very ironic story because I was going to take my son there today,” Mrs. Engel said of the Please Touch Museum.“The balloon could have come from anywhere. Those mylar ones tend to damage our equipment. There is a lot of recreational activity in Fairmount Park.”Mrs. Engel said the outage was repaired, the balloon was removed and the energy restored.Frank Luzi, director of media relations for the Please Touch Museum, said members of the public who did not get to enjoy their full visit are welcomed to return free of charge.Shortly after 1:45 p.m., museum staff began clearing the building and handing out a limited supply of future visit passes.“We had about 2,000 visitors in the museum at the time,” said Mr. Luzi. “We told people to hang onto their tickets or receipts from today, and they would be honored for future visits.“We have our service staff trained to handle different scenarios. With the lights going out, we have people in every public space quickly telling people to remain calm and stay where they are.”Although visitors could not receive on-site refunds due to power terminals being down, they can call the museum’s main number to request a refund.